Privacy Notice

1. Who We Are

Chainpace Ltd ("Chainpace", "we", "us", "our") is a business introduction platform that connects B2B SaaS vendors with industry professionals who can facilitate valuable introductions to potential clients.

Chainpace is the data controller for the personal data we collect and process through our platform.

1.1 If You're a Prospect

If you've been introduced to a vendor through Chainpace, here's what you need to know:

• A Member (an industry professional in your network) identified that you might benefit from a business introduction to a relevant vendor
• They shared your contact details and business requirements with us to facilitate the introduction
• Your details were shared based on your existing professional relationship with the Member, who has a legitimate interest in making relevant business introductions
• We share your information only with the specific vendor(s) relevant to your business needs
• You have full rights over your data - see Section 9 for details on how to access, correct, or delete your information
• You can contact us at data@chainpace.io if you have any questions or want to exercise your rights

2. Information We Collect

We collect and process personal data from three main groups:

2.1 From Vendors

When B2B SaaS companies register as Vendors on our platform, we collect:

• Company name and registration details
• Contact person's name, email address, and phone number
• Job title and role
• Company information including products/services, Ideal Customer Profile, and target market
• Meeting and introduction outcomes
• Contract details when deals are secured
• Payment information

2.2 From Members

When industry professionals register as Members on our platform, we collect:

• Name, email address, and phone number
• Professional background, expertise, and industry experience
• Employment status and company affiliation (where relevant)
• Details of business opportunities and prospects in their network
• Introduction outcomes and meeting results
• Payment details for receiving fees and commissions

2.3 From Prospects (Potential Clients)

When Members register business opportunities, we receive information about potential clients, including:

• Name and job title
• Company name and details
• Email address and phone number
• Business requirements and technology needs
• Meeting outcomes

2.4 Information We Collect Automatically

When you use our website and platform, we automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our platform
• Cookies and similar tracking technologies (see our Cookie Policy)

3. Lawful Basis for Processing

We process your personal data based on the following lawful bases under the UK GDPR:

4. How We Use Your Information

We use personal data to:

• Operate our introduction platform and facilitate connections between Vendors and prospects
• Match business opportunities with relevant Vendors based on their Ideal Customer Profile
• Communicate about introductions, meetings, and opportunities
• Process payments and manage fees and commissions
• Track introduction outcomes and measure success rates
• Improve our services and platform functionality
• Resolve disputes and enforce our agreements
• Comply with legal and regulatory obligations
• Send service updates and important notices about our platform

5. Information Sharing

We share information only as necessary to operate our platform:

5.1 With Members

We share Vendor information (company details, Ideal Customer Profile, opportunity criteria) with relevant Members to enable them to identify suitable prospects.

5.2 With Vendors

We share prospect information (name, company, contact details, business requirements) with Vendors when a Member facilitates an introduction.

5.3 With Service Providers

We may share data with trusted third-party service providers who help us operate our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and communication platforms
• Analytics and monitoring services

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.4 Legal Requirements

We may disclose your information when required by law, court order, or to protect our legal rights.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

6. International Data Transfers

Your data is primarily processed and stored in the United Kingdom. If we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions by the UK Government
• Other legally approved transfer mechanisms

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Vendor and Member data: Retained for the duration of your account and for three (3) years after termination to manage ongoing commission obligations and legal requirements.
• Prospect data: Retained for twelve (12) months from the date of introduction if no meeting occurs or no business relationship results. Retained for three (3) years if a commercial relationship is established (to track commission eligibility).
• Financial records: Retained for seven (7) years to comply with UK tax and accounting requirements.
• Technical and usage data: Typically retained for 24 months unless longer retention is necessary for security or legal purposes.

9. Your Rights

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us at data@chainpace.io. We will respond to your request within one month.

9.1 Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

You can control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our platform.

11. Marketing Communications

We may send you marketing communications about our services if you have given your consent or where we have a legitimate interest in doing so.

You can opt out of marketing communications at any time by clicking the unsubscribe link.

12. Third-Party Websites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any personal data.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated notice on our website
• Sending an email notification to registered users
• Displaying a prominent notice on the platform

Please review this notice periodically. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Notice.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your personal data, please contact us:

15.1 Complaints to the ICO

If you are not satisfied with how we have handled your personal data or your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):